Thank you to Andy, Malcolm and all at the brokerage, for making the purchase of our narrowboat run so easily and smoothly. Helpful in every way and kept my mother warm with teas and coffees on the cold February completion day :)
Paul Cooper NB Andechs July 2017
Many thanks to Malcolm and Andy with their enormous help (and patience) during the purchase of our first boat, Deacon Blue. They arranged for remedial works to be undertaken promptly and communication was outstanding. She is now named Margaret Rose after Steve's Mum and we can't wait to get some serious time aboard once we have made a few minor adjustments.
Kelly Pritchard-Newman NB Deacon Blue June 2017
5 stars......most definitely.
Started writing this review, and realised half way thro' that this is about Swanley as a Brokerage, not how I got the boat. 8 paragraphs, too long.
So, firstly the website, easy to wander thro', PDF downloaded, info digested, photos looked at. Phone call to arrange viewing, could not of gone smoother. Day of visit. Lovely welcome by the ladies behind the desk. Introduced to Mal, again, a welcoming and friendly approach, making the whole process seemless.
I do have to make a special note here, the photos taken, are what you see, in reality. Unlike a lot of websites.
This immediately puts you at ease, as you get the feeling, your not being hoodwinked. Small wonder, that at one point, when I visited the Swanley website, all boats were either sold or deposit taken. They do not have on sale anything that they don't believe would sell.
'What a Brokerage should do'.....they did in spades.
Between Mal and Andy, they kept me informed via phone calls, email, and visits to the marina. Transition between deposit and purchase could not have gone any better.
I would not hesitate to highly recommend Swanley Bridge Marina.
Stephen Musgrave - March 2017
We bought our first Narrowboat here in 2011. Expert knowledge and a professional friendly service given by the team at Swanley Brokerage made them our first choice when coming to sell the boat. Everything went smoothly, with constant communication enabling the sale to be completed within twenty four hours, giving us the funds towards our new boat. A big THANK YOU to Swanley Brokerage for their support and excellent service
Mr & Mrs Tilbee - March 2017
Simply the best! Lovely people and fantastic service. There were several problems associated with the boat which came up on survey. Andy and Malcolm did their utmost to ease our way through these problems and were always available to give best advice on how to overcome them. I would recommend Swanley Brokerage to anyone looking to purchase a boat.
Julie & David Sedlickas - February 2017
We recently sold our boat through this Brokerage and found them exceptionally helpful (we are normally allergic to high pressure sales people). They were realistic in setting a price that was good for us and challenging for themselves. In the event, with demand exceeding supply the boat was first advertised on a Friday and we received an offer by Sunday noon. They were then very helpful in guiding us through the process of survey and handover - really useful since we lived as long way from the Marina. We can unreservedly recommend Swanley on the basis of our experience.
Mike Todd August 2016
Hi Andy, just like to thank you and Malcolm for your friendly professionalism throughout the purchase of Anodyne. It has been very much appreciated and you are both a credit to your company.
Mr & Mrs Stewart NB Anodyne August 2016
I knew we would buy the boat the minute we met the people at Swanley. Andy & Malcolm are not just friendly they are also very knowledgeable and professional in what they do. I have no hesitation to suggest that anyone looking for a narrowboat should prioritise a call to Swanley Brokerage.
Mr Rollett NB KBO June 2016
We bought our boat Jenny Sue in October 2015.We have had several improvements and servicing work done at the Marina and found all work to be done to a high standard and very reasonbly priced.The facilities at the Marina are excellent and have found everyone helpful and friendly.We would like to say a big thank you to everyone who works at the Marina.
Jean & Roger Turner NB Jenny Sue June 2016
We received excellent service from Swanley Brokerage selling out boat Cakes & Ale in just five days!Super efficient and friendly comprehensive service.We would highly recommend using this Brokerage if you are thinking of selling your boat.
Ron & Lynne Withers NB Cakes & Ale (May 2016
We would like to say how brilliant our experience was of purchasing a narrowboat through Swanley Brokerage.In particular Andy & Malcolm who were fantastic in helping & guiding us through the daunting process of purchasing a narrowboat. They were extremely helpful & knowledgeable and no problem was too small for them.They dealt with all our concerns in a kind & reassuring way.They are a patient & fun team & we would happily recommend Swanley Marina Brokerage to anyboady considering buying a narrowboat! You are absolute stars Andy & Malcolm & an asset to the company. Thank you so much-we just love our new boat! Thanks again Andy & Malcolm!
Susan Gilhooly NB Celtic Princess (May 2016)
A big thank you to both Andy & Malcolm (Sales) and Carol and Mike, the Marina owners for an excellent service.A very professional and knowledgeable team.Well done on selling my 70ft boat at a good price!
Pauline & David Barnes NB That\'s Jazz (April 2016)
Andy and Malcolm at Swanley Brokerage have been awesome.We were in New Zealand and looking to buy a boat and they both helped us along the way and made the process smooth.The after sales care is tremendous and we would recommend them to anybody!
Andi Kennard, NB Grey Avon (7th March 2016)
It was an emotional day saying goodbye to the team at Swanley Bridge Marina who have worked so hard and around the clock to fit out the new Idle Women Arts Centre.They have put care and heart in to every detail and we are very grateful.Tomorrow the boat will be loaded on to a flat bed lorry and driven to Burnely where it will be craned in to the Leeds & Liverpool Canal.We are both terrified and over the moon. Look out for a flying boat tomorrow and thank you to everyone at Swanley Bridge Marina.
Rachel Anderson, Idle Women (1st March 2016)
After moving our boat to Swanley from another brokerage, we were pleasantly surprised at the effort Swanley put in to selling her. They kept us informed at all times and were pleasant and helpful.We would highly recommend Swanley to anyone to sell or buy a narrowboat.
Pamela Wilson, Blue Mist (February 2016)
I bought a 52ft narrowboat from Swanley last year and I wanted to say thanks to the team at Swanley for their help. This was the first boat that we had bought and the people at Swanley really helped us through the process.The negotiations with the owner were laso handled very efficiently with everyone being kept advised.The owner came and saw us off when we collected the boat too. I would have no hesitation in recommending people use Swanley Brokerage for buying or selling a boat!
Ken Sankey-Kiki Too
We have just completed our narrowboat purchase from Swanley having been attracted by the choice of boats in our price range and the comprehensive details available on their website including the video. We dealt with Andy who we found very friendly, easy to talk to and helpful. We liked that we were accompanied when viewing boats but most importantly and we didn't feel at all rushed or pressured, even when knowing they were about to close for the day.Andy is easy to contact by phone or email and always responds promptly. Having the workshops on site enabled us to get detailed quotes straight away and has also saved on mooring and license fees and as the boat is out of the water whilst waiting for the work to be completed.We are planning to stay at Swanley Marina for a few months as the surroundings are so nice and everyone seems so friendly.
Stu Ramone - Molly Jean
Buying your first narrowboat could be a traumatic experience but Swanley Brokerage fully lived up to their motto "Purchase with Confidence". Andy & Malcolm could not have been more helpful, guiding us through the process and patiently dealing with our often silly questions.Everything went really smoothly and when we eventually set off on our first epic voyage to the Ashby Canal, they took photos of our departure from Swanley and sent them on to us! We would unhesitatingly recommend their friendly and professional service to anyone wishing to buy or sell a boat.
Mick Dolphin - Moon Pilot
Everything about Swanley Marina! Easy access to main inland waterway system, motorway routes & shopping.Peaceful friendly environment with good facilities and friendly, helpful, knowledgeable staff. Good brokerage, workshop, engineering & painting facilities.
Susanna Monk - Puzzle
We bought narrowboat Queen Bee through Swanley and they were everything you could hope for from a broker, friendly, knowledgeable, helpful, fair and efficient in tackling jobs, we asked to have done and the boat has turned out to be trouble free. I wholeheartedly recommend them.
Steve Eddy - Queen Bee
Recently sold our narrowboat through the brokerage. We were more than happy with the level of service given over the whole process of selling our boat. We had good communication throughout. We would definitely recommend to our friends if they decide to sell their boats.
Heather Thompson - Cheviot
Great service, friendly helpful staff, with a minor hiccup in our purchase sorted above the expected level of service. Thank you Malcolm & Andy
Very helpful staff in brokerage. Welder very helpful and knowledgeable.
Mike Savage - Tunnels End
We were very impressed with the help we received as we are complete novices. The after care and advice has been brilliant.
Mrs Kay Horne and Mr Paul Fletcher Narrowboat: Tumbling Weir
The staff at Swanley have been wonderful! From viewing the boat they have supported us through the process and made sure that everything ran smoothly and their tradespeople have carried out any work necessary efficiently and speedily. Also the office staff are always on hand to deal with any queries and are a delight to deal with. We cannot recommend Swanley highly enough.
Bernie McQueen - Lock to Loch
I just want to send you a note to say how happy I am with the work the guys have done. It is utterly top notch. I am so ridiculously pleased with it. :))
Eric has made the whole complex feat of engineering brilliantly idiot proof for me. Two switches and it works.
Danny has done a brilliant job - the hearth is custom made and all finished off with brass detailing. I LOVE IT.
John matched up all the wood and altered all the cupboards beautifully and Sandra is just amazing - All such skilled professionals - it's great.
I can't tell you how pleased I am that I didn\'t do the work down here. These guys are top notch and I know I made the right decision with the boat and the work done.
So here's a happy customer for you. You have quite a team up there. (I know other guys have worked on it too, so I hope I haven\'t missed anyone).
I know where I will be buying my boats from in the future.
Thank you for all your help. You have made buying the boat of my dreams work.
Kate Kape Narrowboat: Rambling Ruby
We bought our first Narrowboat from the Brokerage here a few years ago. We moored at the Marina and loved it.
When we then decided to sell her and buy another one, we had no hesitation whatsover in doing it all through the Brokerage again. They were really great when we bought our first boat and just as good in selling our boat for us and helping us find another one for us to buy.
And the end result is - we're still here, moored at the Marina, on our second boat. We love it here, we really do.
John and Karen Nye Narrowboat: William